Frequently Asked Questions

Yes, Goftea Store is 100% legit and safe. We provide fast and secure game recharges and digital products. Our website uses encrypted payment gateways, and thousands of gamers trust our service.

Most products are delivered instantly after successful payment.

• Instant products: Delivered within seconds
• Manual products: May take a few minutes

Non-instant products are clearly marked before checkout.

Your order may be pending due to:

• Not returning to the website after payment
• Closing or refreshing site during processing
• Payment gateway network delays

What to do: Go to Profile → copy your Username → send it with payment receipt to support.

Don't panic! Check your order status in your account history. If it shows Pending, contact support with your Username, payment screenshot, and Transaction ID for quick verification.

No! Do NOT refresh, close, or leave while payment is processing. Wait until you are automatically redirected back and your receipt is generated.

Yes, if your request meets our Refund Policy requirements.

• Wallet refund: Instant upon approval
• Cash refund: 1–7 business days

View full refund policy →

Absolutely yes. These IDs are only used to credit your game account. We never ask for your game password or login credentials.