Official Terms
Refund & Cancellation
Last Updated: 17 Feb 2026
1. Digital Goods Are Final
All products sold on Goftea Store are digital goods. Once the in-game currency, items, or services are successfully delivered to the provided Player ID, the order is considered completed and cannot be cancelled or refunded.
2. When Refunds Apply
A refund may be issued under the following specific conditions:
- Payment was successfully deducted but top-up was not delivered
- Recharge failed due to provider technical errors
- Order could not be fulfilled within 24 hours
3. Non-Refundable Cases
- Incorrect Player ID or Server ID entered by customer
- Customer changed mind after payment completion
- Order was already successfully delivered
- Failed to follow payment instructions
Processing Time
• Wallet refund: Instant upon approval
• Bank / Gateway: 1–7 business days
Gateway Fee
A 2% processing fee is deducted from cash refunds to cover payment gateway charges (e.g. ₹98 on ₹100 refund).
Need Help with a Refund?
Contact support with your Order ID & Payment Receipt
